You have 24 months of warranty, where you can either get the item repaired, exchanged, the money back or refusal in the price, depending on the specific situation.
It is a requirement that the complaint is justified and that the defect has not arisen as a result of improper use of the product or other harmful behavior.
You must advertise within “reasonable time” after you have discovered the defect of the item. If you advertise within two months after the defect has been discovered, the complaint will always be timely.
If your claim is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. and remember to get a receipt for shipping so that we can refund your shipping costs.
If, on the other hand, complaint is not justified, you will be charged freight back and forth.
In the case of agreed decors, returned goods or prepaid goods that are canceled prior to shipment, there must be a full or partial refund of the purchase price.
Refunds will usually be made by bank transfer. Therefore, you must provideIBAN and SWIFT number for your bank account.